Setting up your Hordanso WhatsApp AI Agent is simple — our team handles all the technical configuration for you. Here is what the process looks like from your side.
Step 1: Purchase a Plan
- Go to hordanso.net/whatsapp-ai.
- Review the three plans (Starter, Standard, Plus) and click Order Now on the one that fits your business.
- Complete payment in the client portal. You will receive an invoice and a confirmation email.
Step 2: Complete the Onboarding Form
After purchase, Hordanso will send you (or contact you via WhatsApp) a short onboarding form. You will need to provide:
- Your WhatsApp Business phone number
- Your business name and a short description of what you do
- Your FAQs — the questions customers ask most often and the correct answers
- Your operating hours (when should the AI hand off to a human?)
- Your product/service list with prices (optional but recommended for sales automation)
- Any specific automation rules (e.g., 'If customer asks for pricing, send the price list PDF')
Step 3: Hordanso Sets Up Your AI
Our team will:
- Configure the AI with your business information and FAQs
- Set up your WhatsApp Business API connection
- Configure any integrations you requested (CRM, payment links, etc.)
- Test the bot with sample conversations
- Go live on your WhatsApp number
This process typically takes 24–48 hours after you submit your onboarding form.
Step 4: Review and Approve
Before going fully live, we will send you test conversation samples to review. You can request adjustments to the AI's tone, responses, or workflow.
Step 5: Monitor and Improve
Once live, you can view all conversations from your Hordanso dashboard. Over time, you can submit updates to your FAQs and automation rules by contacting our support team.
Tip: The more detailed your FAQ list is, the better your AI agent will perform. Think about every question a new customer might ask and write a clear answer for each one.
